Contact support
Email our team for help with IdeaBill on the web, iPhone, iPad, or Android.
info@ideabill.bzInclude your account email, device, app version, and a short description of what happened. A screenshot with sensitive information hidden can help.
Never send passwords, sign-in QR codes, verification codes, or full card details.
Common questions
How do I sign in?
Use your account email and password, Google, or Apple. To connect the mobile app with a QR code, sign in to the portal, open Account, and generate a sign-in QR code. In the app, choose Scan sign-in QR. Only scan a code from your own account.
I forgot my password. What should I do?
Choose Forgot your password? on the sign-in screen and enter your account email. Check your inbox and spam folder. If you use Google or Apple, choose that same sign-in method.
Where do I create or edit invoices and quotes?
The web portal handles document creation and editing, customers, businesses, and payment-status updates. The mobile companion lets you view documents, review activity, and copy or share active document links.
Why am I not receiving notifications?
Open Settings in the IdeaBill app and check Push notifications. Also allow notifications for IdeaBill in your device settings. Check your internet connection and any Focus or Do Not Disturb settings. If alerts still do not arrive, contact us with your device and app version.
How do customers respond to a quote?
Share the published quote link. Customers can open it in a browser to accept, request changes, or decline without creating an account. Their response appears in your activity feed, and eligible devices with notifications enabled can receive an alert.
A shared link does not open. What can I check?
Copy the link again from the document and check that it is complete. Links must be active and the document must be published. If you received the link from a business, ask the sender for a current link.
Where can I check my subscription?
Check Account in the mobile app for your access details. Use the portal to manage your subscription and payments. If a payment is pending or your access looks incorrect, contact support with the payment reference; do not send full card details.
Account and privacy
You can request account deletion from Account in the app or portal. For instructions, retention details, or help when you cannot sign in, visit our account deletion page.