Request deletion
- Sign in to IdeaBill and open Account.
- Choose Delete account and review what will be removed.
- Type DELETE and confirm using your password or Google account.
- Submit the request. You will be signed out and account access will be blocked while deletion completes.
Open account deletion in the portal
This works without installing the mobile app. Signing out or uninstalling does not delete your account.
What gets deleted
Your authentication account, personal profile, all businesses and workspace settings, quotes, invoices, published versions and responses, customers, notes, terms, uploaded files, shared links, sign-in QR sessions, and account-linked notification registrations are removed. This affects both the mobile app and portal.
Deletion cannot be undone. Download records you need before requesting deletion. Copies already downloaded or retained independently by recipients cannot be removed by IdeaBill. Separate guest subscriptions that were never linked to your account are controlled from their shared-document pages.
Timing and retained records
If a subscription payment is awaiting confirmation, contact info@ideabill.bz to resolve it before account deletion. Deletion removes IdeaBill subscription and payment records; OneLink retains its independent transaction records under its own policies. Deletion begins after your request is accepted and continues in the background. Temporary failures are retried automatically; large workspaces may take longer. Shared links and account access are blocked during processing.
A minimal deletion job record is kept for 30 days after completion to prevent stale access or retry events from recreating data. Technical notification delivery records expire within 90 days. Deleted uploaded files remain in our storage provider’s restricted recovery storage for 7 days before permanent expiry; they are unavailable to users during that period. Operational logs follow our cloud providers’ retention settings. Information already held in backups, if configured, expires under their retention schedule rather than being immediately removed from every historical copy.
Cannot sign in or need help?
Email info@ideabill.bz from the email associated with your account, with the subject “IdeaBill account deletion request”. We will verify your identity before acting. Never send your password, sign-in QR code, or authentication codes.
You can also contact us about specific personal data without deleting the entire workspace. See the Privacy Policy.